For the CFO · read before Thursday
The room backs combining East and West support, and your cash case is why it looks easy. It assumes the West lease ends in year one and the file's customer volume is right. Neither one is checked yet.
What the room recommends
Combine into one support organization, keep both offices open through the switch, and don't cut over until a failover test has passed.
Saved a year
$640k
Lease $380k, one management layer $260k
Cost to do it
$395k
All of it spent before day 90
Pays back
~7 mo
After the switch, if nothing slips
If both slip
~21 mo
The CEO will ask you this
Your vote
For. Say what it depends on before anyone else does.
The CFO's 70 seconds
1:12 · read by an AI voice · Example · East-West
Each one alone still pays back inside about a year and a half. Together they take it to almost two years.
Seven months needs the $380k lease saving from the first year. The break clause is in the lease, but nobody has called the landlord.
If it slips a year: payback moves to about 15 months.
The CMO says contacts run 8 percent higher than the file. If so, the combined team needs about 3 more agents, $190k a year.
If the CMO is right: savings drop to $450k and payback moves to about 11 months.
Cumulative cash from today. Everything is spent by the switch at day 90, so that's the low point.
The savings land in your Facilities line. The costs land in Support and Operations.
| Team | Pays once | Saves a year | What it means for you |
|---|---|---|---|
| Facilities, yours | $150k lease break | $380k lease | Most of the upside lands here |
| Support | $135k cross-training | $260k management layer | Only $70k left if the CMO is right |
| Operations | $110k failover and phones | $0 | The COO will ask you to move this |
| Everyone | $395k | $640k, or $450k | About 7 months, or 21 if both slip |
From the CEO
"What does payback look like if the lease slips and the CMO's number is right?"
About 21 months. Say it's still worth doing, and that the lease is the one to chase first.
From the COO
"Can the $110k failover and phone work sit in the program budget?"
Say yes. It's the cheapest way to turn Operations' no, and it doesn't change the total.
From the COO, if the CMO is right
"Can we fund three more agents from year one savings?"
Yes, and payback still lands around 11 months.
| The number | Status |
|---|---|
| Payback under all four cases | Ready |
| Cash low point, $395k at day 90 | Ready |
| Cost of 3 more agents, $190k a year | Ready |
| What breaking the lease really costs | Coming from Legal |
| The CMO's volume check | Due tomorrow |
What would move your case, and what you'd see first.
| Risk | You'd see it first as | What it does to the case |
|---|---|---|
| The lease exit slips | No landlord answer by day 30 | Payback to about 15 months |
| The CMO's volume holds | The check confirms 8 percent | $190k a year more, payback about 11 months |
| Training backfill runs over | Overtime past plan by day 45 | Eats into the $135k, then into savings |
| The failover test fails and needs rework | The test date slips past day 60 | More one-time cost, and the switch moves out |
| West agents leave early | 2 resignations in 30 days | Hiring and overtime before the savings start |
Three notes that turn your two assumptions into facts.
To General Counsel
Can you get the landlord's answer on the West lease break before Thursday? My payback depends on it.
To the CMO
Send me your volume numbers before Thursday so I can rerun the case, even if they're rough.
To the COO
I'm fine moving the $110k failover and phone work into the program budget. Put it on the page for Thursday.